Last Updated: [January – 2026]
Contam Solutions Pty Ltd (“we”, “our”, “us”) is committed to protecting the privacy of individuals in accordance with the Australian Privacy Principles under the Privacy Act 1988 (Cth). This policy explains how we collect, use, store and protect personal information provided to us.
INFORMATION WE COLLECT
We may collect personal information including:
• Name, phone number and email address
• Organisation or role (where provided)
• Enquiry details submitted via our website contact forms
• Service‑related correspondence or documentation
We collect this information so we can respond to enquiries, provide services, manage projects, and communicate with clients and stakeholders.
WEBSITE DATA, COOKIES & ANALYTICS
Our website may use cookies and standard analytics tools (such as Google Analytics) to understand site usage and improve user experience. These tools may collect non‑identifiable technical information such as browser type, pages visited and session duration. Users may disable cookies via browser settings if preferred.
HOW WE STORE & PROTECT INFORMATION
Personal information is stored securely and is only accessed by authorised personnel where required for legitimate business purposes. We take reasonable steps to protect information from misuse, loss, unauthorised access or disclosure.
DISCLOSURE OF INFORMATION
We do not sell or rent personal information. Information may be shared with:
• trusted service providers who assist us in delivering services, or
• where required by law, regulation or legal process.
Where independent third‑party laboratories or specialists are engaged as part of a project, relevant details may be shared strictly for operational purposes.
ACCESS & CORRECTION
You may request access to, or correction of, personal information we hold about you by contacting us using the details below. Identification may be required before requests are processed.
COMPLAINTS
If you have a privacy concern, please contact us and we will respond within a reasonable timeframe. If you are not satisfied with our response, you may contact the Office of the Australian Information Commissioner (OAIC).
CONTACT DETAILS — PRIVACY ENQUIRIES
Privacy Officer — Contam Solutions Pty Ltd
Email: info@contamsolutions.com.au
Phone: 1300 266 826
POLICY UPDATES
This policy may be updated periodically. The latest version will always be available on our website.
